All Knives in Stone merchandise are one of a kind, hand crafted and non replaceable. Because of their uniqueness and rarity all sales are final. We do not accept returns.
If an item arrives damaged, please document the damage and contact the carrier preferably within a five working day period. Please retain your sales receipt or invoice, original packaging and packaging materials until your claim is settled with the carrier. Do not re-ship the package.
Important notice: Please click on the appropriate carrier’s link below to review and comply with their claim procedures.
UPS: https://wwwapps.ups.com/webClaims/create?loc=en_US&report_type=1 (1-800-742-5877)
FedEx: http://www.fedex.com/us/customersupport/ (1-800-463-3339)
If you have a problem connecting to any of these links, contact the carrier through another method.